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  • Quality service, professionalism and customer complaint handling

Quality service, professionalism and customer complaint handling

  • Posted by admin
  • Categories Uncategorized
  • Date 03/01/2017

A seminar necessary for professionals and employees to maximize their efficiency and improve their customer service. The following topics will be discussed:

  1. The Enterprise (Environmental Analysis That A Business Is Running Today)
  2. Professional worker (need to consolidate professionalism)
  3. Consumer Behavior (Criteria Analysis Regarding Customers)
  4. Body Language (Non-verbal communication)
  5. Complaint Management (Techniques and Attention Points)

Cost 60€ – Early bird: 40€

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Courses start
10/10/2018

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