Quality service, professionalism and customer complaint handling

A seminar necessary for professionals and employees to maximize their efficiency and improve their customer service. The following topics will be discussed:

1. The Enterprise (Environmental Analysis That A Business Is Running Today)
2. Professional worker (need to consolidate professionalism)
3. Consumer Behavior (Criteria Analysis Regarding Customers)
4. Body Language (Non-verbal communication)
5. Complaint Management (Techniques and Attention Points)

Cost 60€ – Early bird: 40€